At Mizak Scents, we take great care in preparing, checking, and packing every order before dispatch. If an issue occurs due to damage, fulfilment error, or another problem from our side, we will review the case and provide the appropriate resolution.
If your order is received damaged, you must contact Mizak Scents on the same day the order is delivered.
To review the claim, please provide:
Where possible, please do not discard the packaging until the issue has been reviewed.
If the damage is confirmed to have occurred before or during delivery, and the issue is attributable to us or our fulfilment process, we will provide a full refund for the affected item or order.
Claims for physical delivery damage submitted after the delivery day may not be accepted.
For any other issue, including:
you must contact Mizak Scents within 3 calendar days of receiving the order.
Please provide your order details together with clear photos or videos where relevant so that we can properly assess the issue.
A full refund may be provided where the issue is verified to be from our side, including confirmed cases of:
Claims must be reported within the timeframes stated above:
Damaged during delivery: same day as delivery
All other eligible issues: within 3 calendar days of delivery
After these reporting periods have passed, the order will generally be considered accepted in good condition and no refund or return claim will be accepted, except where otherwise required by applicable UAE law.
For hygiene, safety, and product integrity reasons, we do not normally accept returns or exchanges for:
Fragrance preference is subjective and is not considered a product defect.
Once a refund has been approved, we will process it using the applicable payment method.
The time required for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
When reporting an issue, please provide:
We will review the information and assist you as quickly as possible.
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