1. About Mizak Scents
Mizak Scents offers fragrance products, including perfumes, perfume bundles, and related products.
Our perfumes are blended, prepared, filled, and finished in the United Arab Emirates, using carefully selected fragrance ingredients sourced through our professional supplier network.
2. Website Use
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the security or operation of the website
- Copy, reproduce, or misuse website content without permission
- Submit false, misleading, or inaccurate information
- Attempt to gain unauthorized access to our website, systems, or customer information
We reserve the right to restrict or suspend access to the website where misuse is suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, sizes, and other information displayed on our website are accurate.
However, minor variations may occur.
Product colours, packaging, liquid colour, bottle appearance, or decorative details may appear different due to:
- Photography
- Lighting conditions
- Screen settings
- Image processing
- Manufacturing or packaging variations
Such minor differences do not necessarily indicate a product defect.
4. Product Availability
All products and offers are subject to availability.
We reserve the right to:
- Limit product quantities
- Withdraw products from sale
- Modify product availability
- Discontinue products
- Cancel an order where a product becomes unavailable
If payment has already been made for a product that cannot be supplied, the applicable amount will be refunded.
5. Orders
Submitting an order through our website does not automatically guarantee acceptance.
An order is considered accepted once it has been successfully confirmed and processed by Mizak Scents.
We reserve the right to reject or cancel an order where there is:
- Incorrect pricing
- Payment failure
- Suspected fraud
- Incorrect customer information
- Product unavailability
- Technical error
- Delivery limitation
If an order is cancelled after payment has been collected, the applicable refund will be processed.
6. Pricing
All prices displayed on the website are shown in AED, unless otherwise stated.
Prices may be changed at any time without prior notice.
The price charged will normally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.
Promotional prices, discounts, and bundle offers may be available for limited periods and may be changed or withdrawn without notice.
7. Promotional Offers & Bundles
Promotions, discount codes, bundle offers, and special campaigns may be subject to additional conditions.
Unless otherwise stated:
- Promotional offers cannot be exchanged for cash
- Discounts may not be combined with other offers
- Promotional products remain subject to availability
- Mizak Scents may modify or end a promotion at any time
Specific promotional terms displayed with an offer will also apply.
8. Payment
Customers must provide accurate and valid payment information when placing an order.
Orders may only be processed after successful payment authorization where online payment is required.
Mizak Scents is not responsible for delays or payment failures caused by:
- Banks
- Card issuers
- Payment gateways
- Incorrect payment information
- Security verification requirements
9. Shipping & Delivery
Mizak Scents currently delivers across all 7 Emirates of the UAE.
Orders with a value of AED 280 or more are eligible for free UAE delivery, unless otherwise stated.
Orders below AED 280 may be subject to delivery charges.
Delivery times are estimates and may be affected by:
- Courier operations
- Public holidays
- Weather
- Incorrect delivery information
- Customer availability
- Circumstances outside our reasonable control
Full shipping details are available in our Shipping Policy.
10. Customer Information
Customers are responsible for ensuring that all information provided when placing an order is accurate and complete.
This includes:
- Full name
- Mobile number
- Email address
- Delivery address
- Building, villa, or apartment information
- Emirate and area details
Mizak Scents is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
11. Returns & Refunds
Returns, damaged-product claims, incorrect-order claims, and refunds are governed by our separate Refund Policy.
Customers should review the Refund Policy before placing an order.
The Refund Policy forms part of these Terms & Conditions.
12. Fragrance Performance
Fragrance performance may vary between individuals.
Factors that may affect fragrance projection and longevity include:
- Skin type
- Body chemistry
- Climate
- Temperature
- Application method
- Storage conditions
- Amount applied
Any description relating to fragrance longevity, projection, or performance is intended as general product guidance and should not be interpreted as a guaranteed duration for every individual.
13. High Oil Concentration
Some Mizak Scents perfumes contain a higher concentration of fragrance oils.
Because concentrated fragrance materials may contain naturally coloured ingredients, customers should exercise care when applying perfume near:
- White clothing
- Light-coloured fabrics
- Delicate textiles
- Silk or similar materials
We recommend allowing perfume to dry on the skin before it comes into contact with clothing.
14. Allergies & Sensitivities
Fragrance products may contain ingredients that can cause sensitivity in some individuals.
Customers with known fragrance sensitivities, allergies, or skin conditions should review available product information and use perfume with appropriate care.
If irritation occurs, discontinue use.
Avoid contact with eyes and irritated or damaged skin.
15. Intellectual Property
All content displayed on the Mizak Scents website, including but not limited to:
- Brand name
- Logos
- Product names
- Product photography
- Graphics
- Website design
- Text
- Packaging designs
- Marketing materials
is owned by, licensed to, or used with permission by Mizak Scents.
Such content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
16. Third-Party Services
Our website may use third-party services including:
- Payment processors
- Delivery companies
- Hosting providers
- Analytics services
- Communication platforms
Mizak Scents is not responsible for interruptions, delays, or failures caused directly by independent third-party service providers beyond our reasonable control.
17. Website Availability
We aim to keep the website accessible and operational, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable due to:
- Maintenance
- Technical issues
- Hosting interruptions
- Software updates
- Security measures
- Circumstances outside our control
We may modify or update the website at any time.
18. Limitation of Liability
To the extent permitted by applicable law, Mizak Scents will not be liable for indirect, incidental, or consequential losses arising from use of the website or products.
Nothing in these Terms & Conditions is intended to exclude or restrict rights that cannot legally be excluded under applicable UAE law.
19. Force Majeure
Mizak Scents will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Severe weather
- Natural disasters
- Transport disruption
- Government action
- Public emergencies
- Telecommunications failure
- Courier disruption
- Other events beyond reasonable control
20. Privacy
Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable requirements.
By using the website, you acknowledge that certain information may be processed as necessary to:
- Fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Operate and improve our services
21. Changes to These Terms
Mizak Scents may update these Terms & Conditions from time to time.
Updated terms will become effective once published on the website unless otherwise stated.
Customers are encouraged to review this page periodically.
22. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute relating to these Terms & Conditions, our website, or our products will be handled in accordance with applicable UAE law and the jurisdiction of the competent courts.
23. Contact Us
For questions regarding these Terms & Conditions, your order, or our services, please contact Mizak Scents through the contact information provided on our website.